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Judgment & ambiguity · Decisions under uncertainty

Your qualitative testing loves a new creative concept — the focus group was energized and quotable — but the quantitative in-market test came back flat on every metric that matters. Which do you trust, and what do you do with the launch decision?

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When qual and quant disagree, my default is to trust the quant on the outcome and use the qual to explain it — a focus group tells me why people react, in-market results tell me wh

The full answer: structure, worked example, likely follow-up.

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