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Judgment & ambiguity · Calibrating confidence

You're quoting a customer an arrival window and a price at the door for a job whose full scope you can't see until you open the wall or the unit. How do you commit to numbers you're not sure of, and what do you tell them?

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I never quote a single confident number for something I can't see yet — a false-precise price at the door is how you end up in an argument in someone's kitchen.

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