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Judgment & ambiguity · Prioritizing without clear signal

You're triaging a flood of bug reports after a launch. Several look serious but each has only one report, some are clearly user error, and reproduction is slow. With limited on-call hours, how do you decide what to chase first?

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I sequence by expected harm — severity times reach times how sure I am it's real — and I make that estimate fast rather than chasing reports in arrival order.…

The full answer: structure, worked example, likely follow-up.

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