Users acquired through your new AI-recommendation surface retain 20% worse than other channels, and the team wants to kill the surface. Is the surface bad, or is it selection? How do you tell?

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Answer

Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

Users acquired through your new AI-recommendation surface retain 20% worse than other channels, and the team wants to kill the surface. Is the surface bad, or is it selection? How do you tell?

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