Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
On-call & incidents · Customer communication during outage
It's 10 minutes into an incident and you need to post the first customer update, but you only know 'login is slow for some users' — you don't know why or how many. What do you write?
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