You're transferring a validated process from a pilot site to a larger commercial site, and the receiving operators want to keep their own established habits. Walk me through how you'd manage the change so the transfer actually holds.

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're transferring a validated process from a pilot site to a larger commercial site, and the receiving operators want to keep their own established habits. Walk me through how you'd manage the change so the transfer actually holds.

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