You've identified that a recurring guest complaint stems from a policy you don't have authority to change. Walk me through your response to the guest and internally.

Question

Answer

Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You've identified that a recurring guest complaint stems from a policy you don't have authority to change. Walk me through your response to the guest and internally.

Practice more