A branch manager at one of your retail locations has been accused anonymously of creating a hostile environment for two tellers. HR is engaged; she's a 20-year veteran. You're her boss. What do you do in the next 48 hours?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

A branch manager at one of your retail locations has been accused anonymously of creating a hostile environment for two tellers. HR is engaged; she's a 20-year veteran. You're her boss. What do you do in the next 48 hours?

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