Three weeks after your org moved a core workflow to an AI agent, the error rate looks flat — but your most experienced analyst tells you she's been quietly catching and fixing the agent's mistakes before they're counted, and she's drowning. The rollout was your VP's initiative. What do you do?

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Answer

Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

Three weeks after your org moved a core workflow to an AI agent, the error rate looks flat — but your most experienced analyst tells you she's been quietly catching and fixing the agent's mistakes before they're counted, and she's drowning. The rollout was your VP's initiative. What do you do?

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