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Situational questions test reasoning under hypothetical pressure. Interviewers want to see the constraints you name, the trade-offs you choose, and the assumptions you flag.

Situational · Negative Signal

Your OTIF score at your largest retail customer has slipped from 96% to 89% over three months and chargebacks have started. Your DC says orders ship on time, your carrier scorecards look normal, yet the customer's compliance portal keeps logging failures. Where do you start?

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I’d start by reconciling the measurement, because when every internal metric is green and the customer’s portal is red, the gap is usually in definitions.…

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