You're a director of infra. A cloud provider you depend on for 60% of traffic is having a regional outage that's now 45 minutes in with no ETA. Your CEO wants to know if customers will notice by market open. What do you tell her and what do you put in motion?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're a director of infra. A cloud provider you depend on for 60% of traffic is having a regional outage that's now 45 minutes in with no ETA. Your CEO wants to know if customers will notice by market open. What do you tell her and what do you put in motion?

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