You're an eng manager. Your on-call pages you at 2am: a database migration is 40% complete, has stalled, and the rollback script has a bug. The senior engineer who wrote both is on a flight. Your SRE lead is on the line. What do you do in the first 20 minutes?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're an eng manager. Your on-call pages you at 2am: a database migration is 40% complete, has stalled, and the rollback script has a bug. The senior engineer who wrote both is on a flight. Your SRE lead is on the line. What do you do in the first 20 minutes?

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