You're an engagement manager on a post-merger integration. Day nine of integration, your synergy model is missing $40M that the client CFO just found in his own spreadsheet. Steering committee is tomorrow morning. Your partner is in the air. What do you do before she lands?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're an engagement manager on a post-merger integration. Day nine of integration, your synergy model is missing $40M that the client CFO just found in his own spreadsheet. Steering committee is tomorrow morning. Your partner is in the air. What do you do before she lands?

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