You're an engagement manager. Your senior partner has billed a day to the client last week that you're pretty sure was spent on another project. The client is about to approve this month's invoice. What do you do?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're an engagement manager. Your senior partner has billed a day to the client last week that you're pretty sure was spent on another project. The client is about to approve this month's invoice. What do you do?

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