Coach note
Situational questions test reasoning under hypothetical pressure. Interviewers want to see the constraints you name, the trade-offs you choose, and the assumptions you flag.
Situational · Resource Constraint
You're head of support. Ticket volume just grew 40% after a launch; your headcount is frozen. Your CS director wants a tiered model you think is risky. CEO wants CSAT to hold. What do you propose this week?
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