You’re on-call. A deploy 20 minutes ago is causing a 2% error-rate spike and customer complaints are spiking on social. Your deploy engineer is out sick. Rollback will take 40 minutes; a forward-fix might take 15 but you’re not sure. Walk me through your next 30 minutes.

Question

Answer

Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You’re on-call. A deploy 20 minutes ago is causing a 2% error-rate spike and customer complaints are spiking on social. Your deploy engineer is out sick. Rollback will take 40 minutes; a forward-fix might take 15 but you’re not sure. Walk me through your next 30 minutes.

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