You're running a workshop with 12 client executives. Two of them are openly contradicting each other on what the problem even is. Your partner is watching. You have 45 minutes left. What do you do in the room?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're running a workshop with 12 client executives. Two of them are openly contradicting each other on what the problem even is. Your partner is watching. You have 45 minutes left. What do you do in the room?

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