You've just been hired as development director. In week one you learn that 40 percent of revenue comes from a single major donor in her eighties, no one has done real stewardship with her in 18 months, and the donor database is a mess. What does your first 90 days look like?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You've just been hired as development director. In week one you learn that 40 percent of revenue comes from a single major donor in her eighties, no one has done real stewardship with her in 18 months, and the donor database is a mess. What does your first 90 days look like?

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