Client communication questions.
98 client communicationquestions from the bank — open to read. Pick one and practice it out loud; a coach note comes back in seconds.
All 98 questions
Walk me through how you'd explain the concept of indemnification to a client who's never seen one of these contracts.A client asks 'are we going to win this?' before discovery. Walk me through your response.A client is excited about a recent court decision they think favors them. Walk me through how you'd respond honestly.Walk me through how you'd close out a client call where the news was bad but next steps are concrete.A client just learned they're being deposed. They're afraid. Walk me through your prep conversation.Walk me through how you'd explain what 'standing' means to a client who doesn't understand why their lawsuit might be dismissed.Walk me through how you'd give a client a probability of success when you've been asked to commit to a number.A client is being told by another lawyer they have a 90% chance. They ask why you're not as confident. Walk me through your response.A client just received an unfavorable settlement offer. Walk me through your conversation.A client is furious that opposing counsel said something specific in court. Walk me through how you'd handle the call.Walk me through how you'd explain why you're recommending a class settlement to a non-lawyer client.Walk me through how you'd convey that a regulatory inquiry might lead to charges, but might just go away.Walk me through how you'd respond when a client says 'just tell me what to do' on a strategic decision.Walk me through how you'd structure a follow-up email after a difficult client call so the client has clear next steps.A client wants to issue a public statement that you think is risky. Walk me through your conversation.Walk me through how you'd explain to a CFO why their tax position might attract IRS scrutiny.Walk me through how you'd respond to a client who wants you to predict the outcome of a novel issue.Walk me through how you'd present a litigation outlook to the board when the partners disagree on the best path.Walk me through what you say at the end of a call where the client has more questions than time.Walk me through how you'd respond to a client who is openly distrustful of the legal system itself.Walk me through how you'd explain attorney-client privilege to a client who wants to share documents with their non-lawyer advisor.Walk me through how you'd describe a 'gray area' answer to a client who wants a yes or no.Walk me through how you'd handle a client who keeps pressing you for assurance that everything will be fine.Walk me through how you'd structure a monthly update letter for an in-house client who tracks everything closely.Walk me through what you'd say to a startup founder who's just learned their company faces existential litigation.Walk me through how you'd explain what discovery is to a client who has never been in litigation.Walk me through how you'd respond when a client asks whether the judge will be sympathetic to their case.Walk me through how you'd push back when a client insists on a strategy you think is wrong.Walk me through how you'd brief a client right before a major hearing they'll attend.Walk me through how you'd handle a client who keeps re-litigating a closed issue in every meeting.A client emails you asking what 'summary judgment' means and whether they should be worried. Walk me through your response.Walk me through how you'd explain to a client why their contract includes a 'force majeure' clause.A client asks how long their case will take. You honestly don't know. Walk me through what you'd say.Walk me through how you'd respond when a client asks if the opposing party's argument has any merit.A client receives a demand letter and asks if they should panic. Walk me through your response.Walk me through how you'd end a voicemail for a client when you have a small update but no major news.A client is confused about why the other side's lawyer keeps 'objecting' in their deposition. Walk me through how you'd explain it.Walk me through how you'd respond when a client says they're too busy to review the draft you sent.A client asks whether you think the regulator is 'out to get them.' Walk me through your response.Walk me through how you'd explain why you need to ask a client potentially embarrassing questions during intake.A client wants to know if the opposing counsel's settlement posture means they have a weak case. Walk me through what you'd say.A client calls you frustrated because they don't understand why discovery is taking so long and costing so much. Walk me through how you'd explain the process and manage their expectations.Walk me through how you'd explain to a business client what 'piercing the corporate veil' means and why it matters to their case.A client asks you to guarantee a specific outcome because 'that's what the last lawyer said.' Walk me through your response.Walk me through how you'd explain to a client why you need to withdraw from their representation, when the relationship has become untenable.A client is reading case law on their own and now disagrees with your legal strategy. Walk me through how you'd handle the conversation.Walk me through how you'd explain what 'summary judgment' means to a client who just learned the other side filed a motion for it.A client wants to know the dollar range they should expect from a settlement, but the case is still very early. Walk me through your response.Walk me through how you'd prepare a client for their first mediation session when they've never been through alternative dispute resolution.A client is panicking because they just received a subpoena. Walk me through how you'd triage the call and what you'd cover.Walk me through how you'd explain why you're recommending they accept a settlement that's lower than what you initially estimated the case was worth.A client asks you to explain your bill because they don't understand why legal research took twelve hours. Walk me through your response.Walk me through how you'd tell a client that the judge assigned to their case has a reputation that might not favor their position.A client wants to fire off an angry email to opposing counsel. Walk me through how you'd redirect them while validating their frustration.Walk me through how you'd explain to a client why their 'smoking gun' document might not be as helpful as they think it is.A client is confused about why you can't just 'make the other side's lawyer stop lying.' Walk me through how you'd explain professional and ethical boundaries.Walk me through how you'd close a client meeting where you've just recommended they turn down a seven-figure settlement offer and proceed to trial.A client asks why you need to hire an expert witness when 'the facts speak for themselves.' Walk me through your explanation.Walk me through how you'd tell a long-term client that you think they should settle a case they're emotionally invested in winning at trial.A client wants a detailed timeline of what happens next after a complaint is filed. Walk me through what you'd cover and how you'd frame uncertainty.Walk me through how you'd explain why a statute of limitations might bar their claim, even though they only just discovered the harm.A client is comparing your fee structure to another firm's and asking you to justify why yours is higher. Walk me through your response.Walk me through how you'd explain to a client that the appeals process could take years and might not change the outcome.A client is upset that you're recommending they produce documents they consider proprietary. Walk me through how you'd explain the discovery obligations.Walk me through how you'd prepare a client for an outcome where you win on liability but the damages award is much smaller than anticipated.A client wants you to threaten sanctions against opposing counsel for behavior that's aggressive but not sanctionable. Walk me through your response.Two days before the earnings call, you tell the CFO your team is proposing a material downward adjustment to revenue. The CFO is furious, says the entry is wrong, and calls the timing unacceptable. Walk me through the conversation.A founder asks why the company “made money on paper” while the bank account keeps shrinking. Explain it to them without accounting jargon.Mid-fieldwork, the CEO asks “so we’re on track for a clean opinion, right?” while several significant areas are still open. How do you answer?Management wants to know exactly what an uncertain tax position will end up costing them, and the honest answer is a wide range. Walk me through how you present it.You've just told the audit committee the company has a material weakness in revenue controls, and the room has gone quiet. How do you land the close of that meeting?A small-business audit client asks you to “just fix the books” since you've already found the problems. Explain why you can't, in a way that keeps the relationship.A hiring manager asks how long it will take to fill a niche machine-learning req. Walk me through how you set the expectation without guessing.Your hiring manager is certain their offer will close a finalist who holds two competing offers; you think the comp is light. Walk me through the conversation before the offer goes out.A hiring manager is furious that their top candidate accepted a competing offer and blames your team's speed. Walk me through the conversation.A business leader wants to match a competing offer that's well above the role's salary band. Walk me through how you explain why you won't — without reciting policy at them.Eight weeks into a VP search, the pipeline has produced no finalists. Walk me through the reset conversation with the hiring executive — what you show them and what you ask them to change.A first-time hiring manager asks why they can't just ask candidates whatever they want in interviews. Walk me through how you'd explain structured interviewing and what's off-limits.A first-time homeowner is buying their first policy and asks you to explain what it actually covers. Walk me through how you'd explain it — including what it doesn't cover.A policyholder calls the day after a house fire. They're in a hotel with their kids and they're distraught, asking when they'll get money. Walk me through that first conversation.You're a commercial broker. Your client just had a warehouse fire and asks, "This is covered, right?" before the carrier has made any coverage determination. How do you respond?Your small-business client's neighbor had a similar water-damage claim paid in full last year. Your client assumes theirs will be too and is already planning the renovation. How do you respond honestly?You have to tell a policyholder their water-damage claim is denied because the policy excludes gradual leaks, and the inspection showed long-term seepage. Walk me through how you close that call.A loyal customer with zero claims in ten years gets a 22% premium increase at renewal and demands to know why they're being punished. How do you explain it?A client calls after a 20% portfolio drawdown and wants to sell everything. Walk me through the conversation.A client asks why their portfolio lost to the market when their balanced portfolio trailed the S&P 500. Walk me through your explanation.A client two years from retirement asks whether the market will recover in time for them to retire as planned. Walk me through your response.A prospect wants to move most of their portfolio into a fund with a stellar five-year track record. Walk me through how you'd respond honestly.A new client asks you to guarantee front-page coverage in a top national outlet as a condition of the engagement. Walk me through your response.Your client's CEO is furious about a critical but factually accurate story. They want a retraction demanded and the reporter blacklisted. Walk me through the conversation.Three weeks into a reputation crisis, your client asks: 'Is it over?' Coverage has slowed. Walk me through how you'd answer honestly.You're presenting the quarterly review and coverage numbers came in well under target. Walk me through how you'd run the meeting and land next quarter's plan.Explain to a first-time buyer what escrow is, what happens to their earnest money, and why the whole process takes thirty days.Your sellers receive an offer 12% under asking and want to reject it without a counter. They're insulted. Walk me through the conversation.A buyer asks whether they should buy now or wait for mortgage rates to come down. Walk me through an honest answer that doesn't pretend you can predict the market.A seller is sure their home is worth $75,000 more than your comps support because a neighbor's house 'just sold for that'. How do you respond without losing the listing?The inspection report shows foundation movement and your first-time buyers are ready to panic. Walk me through the call where you deliver the report and lay out their options.A relocating buyer asks you point-blank: 'Is this a safe neighborhood, and are the schools good?' Walk me through how you answer helpfully without violating fair-housing rules.