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Communication & influence · Persuasion under skepticism

You’re rolling out a new safety protocol to a crew of veteran line workers who see it as paperwork that slows the job and doubts you’ve ever worked a live line. How do you win them over?

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I don’t open with the binder — I open by admitting they’ve forgotten more about live work than I know, which is exactly why I need them and not the reverse.

The full answer: structure, worked example, likely follow-up.

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