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Ethics & accountability · Accountability without blame

A game-breaking exploit that let players duplicate rare items shipped because QA, design, and engineering each assumed another team owned testing the trade system. As the lead, how do you hold the team accountable without scapegoating one person?

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The failure here is a coverage gap between teams, and if I turn it into 'whose fault' I'll fix nothing and teach everyone to hide the next one.

The full answer: structure, worked example, likely follow-up.

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