Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Ethics & accountability · Owning failure
A public-facing outage map you own showed restoration times that were far too optimistic during a major storm, and customers made unsafe decisions — staying in freezing homes — because they trusted it. How do you handle the fallout?
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