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Ethics & accountability · Ethical pushback

A regular high-spending guest at the hotel bar is clearly intoxicated and asks for another round, and he's a VIP your manager has told you to keep happy. He also mentions he's driving home. What do you do?

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I stop serving him alcohol — that's not negotiable once someone is visibly intoxicated, and it's doubly clear when he's told me he's driving, because the property and I both carry…

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