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Ethics & accountability · Accountability without blame

After a client complaint, your team's response is to argue the client misread the disclosures and technically agreed to the risk. You suspect the real issue is that the product was oversold. How do you steer the team toward accountability?

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After a client complaint, your team's response is to argue the client misread the disclosures and technically agreed to the risk. You suspect the real issue is that the product was oversold. How do you steer the team toward accountability?

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