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Ethics & accountability · Balancing user vs business interest

An elderly customer on a fixed income keeps auto-renewing a premium plan they clearly never use, and your bonus tracks upgrade retention. Do you say anything, and where's the line between a fair sale and taking advantage?

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The line is simple: a fair sale is one the customer would still choose if they understood it, and this one they plainly wouldn't.

The full answer: structure, worked example, likely follow-up.

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