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Ethics & accountability · Balancing user vs business interest

The client wants to cut the accessibility work — captions, keyboard navigation, alt text — to hit the launch date and stay in budget, calling it a "phase two" item. You know phase two rarely comes. What do you argue?

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I reframe accessibility from a feature to be sequenced into a floor the product has to clear, because "phase two" usually means never, and the people it drops — screen-reader users

The full answer: structure, worked example, likely follow-up.

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