You've read your organization's last ten incident reports and the same contributing factor keeps appearing under different names. How do you make the case that this is one systemic failure, not ten one-offs?

Question

Answer

Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You've read your organization's last ten incident reports and the same contributing factor keeps appearing under different names. How do you make the case that this is one systemic failure, not ten one-offs?

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