Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Judgment & ambiguity · When to escalate
A customer files repeated service claims for the same recurring problem, and the pattern is starting to look like it might be abuse of your warranty or satisfaction guarantee — but it could equally be a genuinely unlucky household. When do you flag it as fraud rather than keep servicing it?
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