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Judgment & ambiguity · When to escalate

A field coordinator tells you that a long-tenured volunteer is crossing boundaries with clients — nothing you'd call clearly reportable, but a pattern. The volunteer is beloved and connected to two donors. When do you take it above yourself?

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The instant it's a pattern involving client safety, the donor relationships become irrelevant to the decision and the case for escalation goes up, not down — precisely because the

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