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Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.

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Judgment & ambiguity · When to escalate

A store manager reports a cluster of high-value returns with no receipt, all paid out as store credit, all in the same week from what look like different customers. Nothing is provably fraudulent. When does this stop being a store-level judgment call and become something you escalate?

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A store manager reports a cluster of high-value returns with no receipt, all paid out as store credit, all in the same week from what look like different customers. Nothing is provably fraudulent. When does this stop being a store-level judgment call and become something you escalate?

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