Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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You realize a product you’ve been recommending may not actually suit a segment of clients you’ve already sold it to — the risk profile is a worse fit than the paperwork suggests. You’re not certain it’s a mis-selling problem. At what point does this leave your desk, and what do you do first?
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