Coach note

Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.

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Judgment & ambiguity · When to act

You run managed services for a client and their order-processing latency has been creeping up for three days — still inside SLA, no single failing component, just a slow drift. Do you open a major incident now or keep watching?

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You run managed services for a client and their order-processing latency has been creeping up for three days — still inside SLA, no single failing component, just a slow drift. Do you open a major incident now or keep watching?

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