You manage a 180-unit apartment building. At 11pm a supply line bursts on the fourth floor and water is coming through the ceilings of the three units below. Two of them are occupied. Walk me through your next two hours.

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You manage a 180-unit apartment building. At 11pm a supply line bursts on the fourth floor and water is coming through the ceilings of the three units below. Two of them are occupied. Walk me through your next two hours.

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