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Situational questions test reasoning under hypothetical pressure. Interviewers want to see the constraints you name, the trade-offs you choose, and the assumptions you flag.

Situational · Crisis Response

You run digital services for a state agency. It's the final week of benefits open enrollment and the online application portal has been down for three hours. The legacy vendor says a fix is 'in progress' with no ETA, the call center is over capacity, and a local TV station just called your public information officer. What do you do in the next two hours?

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I'd separate restoring service from protecting applicants.…

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Concepts behind this questionThe first hour of a crisis: stabilize, learn, communicate
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