You're a policy lead. You've just learned that a government customer is using your API in a way that arguably violates your own published use policy. Sales closed the contract last month. What do you do next?

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Answer

Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're a policy lead. You've just learned that a government customer is using your API in a way that arguably violates your own published use policy. Sales closed the contract last month. What do you do next?

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