You're a ramp agent. Pulling a belt loader away from the aircraft, you feel it bump the cargo door frame. You can't see any damage, nobody else noticed, and the flight pushes back in 20 minutes. What do you do?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're a ramp agent. Pulling a belt loader away from the aircraft, you feel it bump the cargo door frame. You can't see any damage, nobody else noticed, and the flight pushes back in 20 minutes. What do you do?

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