You're head of fraud ops. In the last 90 minutes you've seen a 40x spike in a specific card-not-present pattern targeting accounts opened in the last 30 days. Turning off the pathway cuts legitimate volume 8%. Your CRO wants an answer in 20 minutes. What do you do?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're head of fraud ops. In the last 90 minutes you've seen a 40x spike in a specific card-not-present pattern targeting accounts opened in the last 30 days. Turning off the pathway cuts legitimate volume 8%. Your CRO wants an answer in 20 minutes. What do you do?

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