You're a transportation manager. A dispatcher tells you a driver can make tonight's must-deliver load for your biggest customer only if he 'finds' 90 extra minutes on his ELD — and hints this has happened before. The customer charges $5,000 per missed delivery window. What do you do?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're a transportation manager. A dispatcher tells you a driver can make tonight's must-deliver load for your biggest customer only if he 'finds' 90 extra minutes on his ELD — and hints this has happened before. The customer charges $5,000 per missed delivery window. What do you do?

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