You're the volunteer coordinator for your organization's charity 5K, its biggest fundraiser of the year. Two hours before gates open, 12 of your 30 volunteers have no-showed — including two course marshals and half the registration table. What do you do?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're the volunteer coordinator for your organization's charity 5K, its biggest fundraiser of the year. Two hours before gates open, 12 of your 30 volunteers have no-showed — including two course marshals and half the registration table. What do you do?

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